Lash Next Door FAQ’s
Returns + Order FAQ’sHow do I return my order?
You must complete the return form found in our Returns Portal before mailing back your items.
If you purchased the Free Returns + Package Protection at the original time of checkout, there is no cost to you to return the package! To submit a return and receive a pre-paid label, please visit our Returns Portal and follow the instructions below. If you did not purchase the $1.98 Free Returns & Exchanges + Package Protection at the original time of checkout, you will still return like normal through the Returns Portal and purchase a return label through them with discounted shipping rates, saving you time and money!
What if I don't have the packing slip to include with my return?
If you’re missing your original packing slip, please find your order email, print that out and add it to your return package. If you don’t have access to printing please write down your name, order number, and the email used to place the order and add that to your return package.
Do you provide return labels?
Yes! If you opt in to our Free Returns + Package Protection at the original time of checkout, there is no cost to you to return the package! If you do not opt in at the original time of checkout - you will be subject to the cost of the return label once you start you return.
Can I exchange my order?
Yes! All returns and exchanges for a refund or store credit must be completed through our Returns Portal.
What if the item I exchange for becomes out of stock?
If you process an exchange, and at the time your return is received the item is now out of stock, you will be issued store credit instead! In this case, if you would prefer a refund, please reach out to our customer service team.
Can I cancel my order?
If you would like to cancel your order, please email customer service prior to your order being shipped at help@lashnextdoor.com.
If your order has already shipped, you are welcome to request a return via customer service once you receive the package. Please read our shipping policy
here for more information.
Final Sale Orders
Please note, per our return policy, items ending in a price point of $.99 or items labeled with the words “FINAL SALE” in the product description are deemed final sale. These items can not be returned. If we receive a return on a final sale item, we will email you, and you’ll have the option to pay to have it shipped back to you, or we can donate it on your behalf.
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Subscription FAQ’sHow do I log into my account
On the top right hand corner of our website you can click on the person icon and log into your account. If it is not working please email customer service at help@lashnextdoor.com for assistance.
How do I cancel my subscription?
On the top right hand corner of our website you can click on the person icon and log into your account. Once you’re logged in you’ll see an option to “Manage Subscription”. To update your subscription, click “View Details” and it will give you the option to cancel. If it is not working please email customer service at help@lashnextdoor.com for assistance.
I can’t get into my account to cancel my subscription, what do I do?
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Shipping FAQ’s
For more details on shipping please see our shipping policy here.
When will my order be shipped?
Our goal is to package and ship your orders as soon as possible. All orders processed with flat rate shipping should arrive within 5-7 business days after your order has been processed. You’ll receive an email or text confirmation once it ships. Please allow 2-3 business days for order/shipping processing.
Why don’t you ship internationally?
We currently ship to all customers in Canada! At this time, we are unable to ship our mascara to Canada, but can ship all accessory and apparel products. Due to shipping costs and product regulations we are unable to ship to other international countries for the time being. We hope someday to be able to expand to ship worldwide, and hope you will be there to support us when/if we do!
Shipping Protection- What is it, and how does it help me?
By purchasing our Free Returns + Package Protection at checkout, your order is protected from damages, loss, and theft. If an order you placed is damaged, lost, or stolen and you have added shipping protection to your order please email us at help@lashnextdoor.com to process a claim. Please note that this is not an insurance or warranty policy.
What if I didn’t purchase Shipping Protection?
If you didn’t purchase shipping protection and your items have been lost or damaged please email customer service, and they will work with you on a case by case basis.
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Sizing FAQ’s
Do you have a size chart?
We have a general size guide listed for each apparel item linked HERE. We want to make sure each item is sized correctly so in the description of the items we add size and fit details as best as we can. If you have questions about a specific item please email customer service.
What sizes do you carry?
We carry Small through Large in every item, and select items can range from XS - 4XL. Items that have more size ranges than the standard S-L are listed in our Curvy Collection, and are indicated by a circular sticker on the item's main picture. As we grow as a company, we are learning more about our customers and what they are interested in, and are constantly making adjustments to give you the best shopping experience possible!
What size are you?
Brooklyn - 5’1” Size XS/S
Bailey- 5’1” Size XS/S
Kamri- 5’6” Size S
Rylan- 5'6" Size M/L
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Misc. FAQ'sWhat happens if I received the wrong or a damaged item?
If an item arrives damaged or is incorrect please email customer service at help@lashnextdoor.com with a photo attached within 2 business days of receiving your package. General wear and tear of an item or color variation of merchandise due to computer monitor resolutions or lighting are not qualified as a damage.
Will this be restocked?
The best way to stay in the know on our restocked products is to sign up for in-stock notifications, or join the waitlist for a product on our app. All you have to do is go to the product that you want on our website or app and click "notify me" to opt into text notifications for that item! Make sure to follow us on Instagram at @lashnextdoor and @brooklynandbailey for the latest updates on our store or on our app!
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Our App
We now have our own app! Download HERE.
What does it mean when I waitlist a product on the app?
Waitlist allows you to receive a notification when we restock a product! The item will be automatically added to your cart!
What does it mean why I preauthorize an item
If you preauthorize the product, we will automatically process the order and charge the card on file once the item is restocked.
What is the benefit to preauthorizing an item?
This means you are the first in line! You get first dibs on all restocks. Please keep in mind, once you preauthorize, your order will be automatically placed when the item restocks.
For any additional questions please email help@lashnextdoor.com
