To start a return, visit our Returns Portal. If you purchased Free Returns + Package Protection, your label is prepaid. Otherwise, you can purchase a discounted return label.

Yes! Exchanges are handled through the Returns Portal. If your desired item is out of stock, we’ll automatically issue store credit.

Email us immediately at help@lashnextdoor.com. Once your order ships, you can return it after delivery.

Items marked Final Sale or priced ending in $.99 cannot be returned. If returned, we’ll email you options to donate it or have it shipped back at your cost.

Original shipping and taxes are not refunded. Return shipping may be free if you purchased Protection at checkout.

Orders typically process in 2–3 business days. Standard shipping usually arrives within 5–7 business days after processing. You’ll get a tracking email once it ships.

Due to current Canadian cosmetic regulatory requirements, Lash Next Door is unable to ship mascara products to addresses within Canada at this time. Cosmetics sold in Canada must comply with applicable regulations, including product notification, ingredient, and labeling requirements established by Health Canada. Until our mascara meets all applicable Canadian regulatory requirements, orders containing mascara cannot be shipped to Canadian addresses. If an order destined for Canada includes mascara, the mascara item will be removed from the order or the order may be canceled and refunded at our discretion. This restriction applies only to mascara products and is subject to change as regulatory compliance requirements are met.

If you added Free Returns + Package Protection at checkout, your order is covered for damage, loss, or theft during shipping. Email us with photos to start a claim at help@lashnextdoor.com.

Email us at help@lashnextdoor.com if you experience loss or damage — we’ll help review your case.

Click the person icon in the top right of the site and log in with your email and password. Email us if you need help.

Log in, go to “Manage Subscription,” and select “Cancel.” If you cannot access your account, email us for assistance at help@lashnextdoor.com.

Yes! Each product page has a size guide. Email us if you need help choosing the right size at help@lashnextdoor.com.

Standard range is S–L. Select items go XS–4XL in the Curvy Collection. Sizes are marked on the product page.

Email us with a photo within 2 business days and we’ll take care of it! help@lashnextdoor.com

You can join the waitlist or sign up for restock notifications on the product page.