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FAQ's

Lash Next Door FAQ’s


Returns + Order FAQ’s
How do I return my order?
If you need to return an item please email us before sending out your return at help@mstarmedia.coIf you would like to return your order for a refund, you may send it back to us, unopened, with the packing slip within 30 days of the original delivery date.  Please use the address below:
CGH Global
333 E Bethany Drive 
Suite F-100
Allen, TX 75002
 
What if I don't have the packing slip? 
If you’re missing your original packing slip, please find your order email, print that out and add it to your return package. If you don’t have access to printing please write down your name, order number, and the email used to place the order and add that to your return package.

Do you provide return labels?
We don't currently provide return labels to our customers. Returns are at your own cost. 

Can I exchange my order?
We can't provide a direct exchange, but you can return your order back to us for a refund or store credit. If the product you want is still available, we recommend purchasing it as soon as possible, as we tend to sell out quickly! Please click here or see above for return instructions. Once we receive your return, we’ll process the refund. Refunds will come from CGH Global BrooklynandBaileyShop.

Can I cancel my order?
If you would like to cancel your order, please email customer service prior to your order being shipped at help@mstarmedia.co. If your order has already shipped, you are welcome to request a return via customer service once you receive the package. Please read our shipping policy here for more information. 

Final Sale Orders
Please note, per our return policy, items ending in a price point of $.99 or items labeled with the words “FINAL SALE” in the title description are deemed final sale. These items can not be returned. If we receive a return on a final sale item, we will email you, and you’ll have the option to pay to have it shipped back to you, or we can donate it on your behalf.
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Subscription FAQ’s
How do I log into my account
On the top right hand corner of our website you can click on the person icon and log into your account. If it is not working please email customer service at help@mstarmedia.co for assistance.

How do I cancel my subscription?
On the top right hand corner of our website you can click on the person icon and log into your account. Once you’re logged in you’ll see an option to “Manage Subscription”. To update your subscription, click “View Details” and it will give you the option to cancel. If it is not working please email customer service at help@mstarmedia.co for assistance.

I can’t get into my account to cancel my subscription, what do I do?
Please email our customer service team at help@mstarmedia.co
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Shipping FAQ’s
For more details on shipping please see our shipping policy here.

When will my order be shipped?

Our goal is to package and ship your orders as soon as possible. All orders  processed with flat rate shipping should arrive within 5-7 business days after your order has been processed. You’ll receive an email or text confirmation once it ships. Please allow 2-3 business days for order/shipping processing. 


Why don’t you ship internationally?
Due to shipping costs and product regulations we are unable to ship internationally for the time being. We hope someday to be able to ship worldwide, and hope you will be there to support us when/if we do!

Shipping Protection- What is it, and how does it help me?
By purchasing shipping protection, your order is protected from damages, loss, and theft. If an order you placed is damaged, lost, or stolen and you have added shipping protection to your order please email us at help@mstarmedia.co to process a claim. Please note that this is not an insurance or warranty policy.

What if I didn’t purchase Shipping Protection?
If you didn’t purchase shipping protection and your items have been lost or damaged please email customer service, and they will work with you on a case by case basis.
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Sizing FAQ’s
Do you have a size chart?
We want to make sure each item is sized correctly so in the description of the items we add size and fit details as best as we can. If you have questions about a specific item please email customer service.

What sizes do you carry?
We carry Small through Large in every item, and select items can range from XS - 4XL. Items that have more size ranges than the standard S-L are listed in our Curvy Collection, and are indicated by a circular sticker on the item's main picture. As we grow as a company, we are learning more about our customers and what they are interested in, and are constantly making adjustments to give you the best shopping experience possible!

What size are you?
Brooklyn - 5’1” Size XS/S
Bailey- 5’1” Size XS/S
Kamri- 5’6” Size S
Rylan- 5'6" Size M/L
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Misc. FAQ's
What happens if I received the wrong or a damaged item?
If an item arrives damaged or is incorrect please email customer service at help@mstarmedia.co with a photo attached. 

Will this be restocked?

The best way to stay in the know on our restocked products is to sign up for in-stock notifications. All you have to do is go to the product that you want on our website and click "notify me" to opt into text notifications for that item! Make sure to follow us on Instagram at @lashnextdoor and @brooklynandbailey for the latest updates on our store!

For any additional questions please email help@mstarmedia.co