Frequently Asked Questions
Click a question below to see the answer! If you don’t see your question, contact us.
How do I return my order?
To start a return, visit our
Returns Portal. If you purchased
Free Returns + Package Protection, your label is prepaid. Otherwise, you can purchase a discounted return label.
Can I exchange my order?
Yes! Exchanges are handled through the
Returns Portal. If your desired item is out of stock, we’ll automatically issue store credit.
Are there any final sale items?
Items marked Final Sale or priced ending in $.99 cannot be returned. If returned, we’ll email you options to donate it or have it shipped back at your cost.
Will I get my original shipping cost back if I return?
Original shipping and taxes are not refunded. Return shipping may be free if you purchased Protection at checkout.
When will my order ship?
Orders typically process in 2–3 business days. Standard shipping usually arrives within 5–7 business days after processing. You’ll get a tracking email once it ships.
Can you ship internationally?
Due to current Canadian cosmetic regulatory requirements, Lash Next Door is unable to ship mascara products to addresses within Canada at this time. Cosmetics sold in Canada must comply with applicable regulations, including product notification, ingredient, and labeling requirements established by Health Canada. Until our mascara meets all applicable Canadian regulatory requirements, orders containing mascara cannot be shipped to Canadian addresses.
If an order destined for Canada includes mascara, the mascara item will be removed from the order or the order may be canceled and refunded at our discretion. This restriction applies only to mascara products and is subject to change as regulatory compliance requirements are met.
What is Shipping Protection?
If you added
Free Returns + Package Protection at checkout, your order is covered for damage, loss, or theft during shipping. Email us with photos to start a claim at
help@lashnextdoor.com.
What if I didn’t purchase shipping protection?
How do I log into my account?
Click the person icon in the top right of the site and log in with your email and password. Email us if you need help.
How do I cancel a subscription?
Log in, go to “Manage Subscription,” and select “Cancel.” If you cannot access your account, email us for assistance at
help@lashnextdoor.com.
Do you have a size chart?
Yes! Each product page has a size guide. Email us if you need help choosing the right size at
help@lashnextdoor.com.
What sizes do you carry?
Standard range is S–L. Select items go XS–4XL in the Curvy Collection. Sizes are marked on the product page.
What if I received a wrong or damaged item?
Will sold-out products restock?
You can join the waitlist or sign up for restock notifications on the product page.
Still have questions? Email us at help@lashnextdoor.com.
