Return Policy

We want you to love your Lash Next Door order! If something isn’t quite right, we’ve made returns and exchanges as simple as possible.

How to Return an Item

Visit our Returns Portal
Enter your order number and email address.
Print your return label and packing slip.
Pack your items securely with the packing slip included.
Drop off your package with the carrier.

💌 Questions? Email us anytime at help@lashnextdoor.com — we’re happy to help!

Return Window

You have 30 days from the delivery date to start a return.
Returns must be postmarked within 30 days of delivery to be eligible for a refund or store credit.

Refunds & Exchanges

Choose a refund, exchange, or store credit.
Refunds are issued to your original payment method once we receive your return.
If your chosen exchange item is out of stock when your return arrives, we’ll automatically issue a store credit.
Original shipping charges are not refunded.

Return Shipping

If you purchased Free Returns + Package Protection at checkout, your return label is prepaid.
If not, you can still return through our portal and purchase a discounted shipping label.
Please ensure your items are packed securely — we aren’t responsible for items lost or damaged in transit.

What Can Be Returned

Apparel & clothing (unworn, unwashed, with tags attached)
Accessories like bags or non-final-sale jewelry

What Cannot Be Returned

Used cosmetics, including mascara and lash products
Final sale apparel (ending in $.99)
Phone Cases & Prints
Gift cards

Tips for a Smooth Return

Keep your packing slip handy — it makes processing your return faster.
Make sure items are in original condition: unworn, unwashed, and with all original tags.
Start your return as soon as possible to stay within the 30-day window.

We’re here to make your Lash Next Door experience fun and stress-free! Every return is handled with care, and we’ll always do our best to get your refund or exchange to you quickly.