Return Policy

We gladly accept returns on items within 30 days of delivery for a refund or store credit. Any return received past our 30 day window will be seen as an unauthorized return and will not be processed. 

Returns must include your original order packing slip and items must be unworn, unwashed, and show no signs of wear. All items are subject to inspection, and at our discretion if we feel something doesn't meet our guidelines. 

Below are a list of items that are not eligible for returns-

  • All Final Sale Items (items ending in $0.99 are considered Final Sale)
  • Accessories - Due to the hygienic nature of jewelry and accessories these items can’t be returned. This includes but is not limited to:
    • Hats, scarves, hair accessories, earrings, necklaces, belts, and socks.
  • Collage Kit
  • Stickers
  • Prints are sold without frames and are not eligible for returns - they are final sale items.

Specialty Items-

*Shoe returns must include the shoebox in its original condition, without postal labels. If shoes show evidence of being worn, we will not accept the return.

*Swim returns must include the hypogenic strip and show no signs of water or wear.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. All returns must be mailed to 333 E Bethany Drive, Suite F-100 Allen, TX 75002. Once the return is received and approved, a refund will be processed.

We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.

If you have any questions, you can always reach out to our customer service team for guidance at help@mstarmedia.co